Yes you can. Call our medical help line 0800 781 0592 (option 3) or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it after your report is received and book a time slot to talk to the medical team. You will need to quote your name and the 6 digit customer number to identify you over the phone. Our medics will be able to advise if further steps need to be taken. You won’t be charged extra for talking to the medical team.